Refund & Return

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Therefore we are glad to accommodate returns within 14 days after you receive your order. And there is no restocking fee.
Only products that have not been opened, worn, or tampered with are eligible for returns and exchanges. 

A tester piece will be included with every set of Clip-In hair extensions, this piece can be taken out to see if the color is a good fit. Please note that the tester is part of the whole package and must be returned with your order for a refund or exchange in its original condition. 
Please note that any opened items are not eligible for return considering hygiene and public safety.
Returns

The return process is as easy as 1 2 3.
1. Email us your order number and let us know that you would like the shipping address for the return.
2. Ship the item back to us and email us the tracking number
3. We will issue your refund to your original payment method within 1-2 business days after we receive and inspect the product. The shipping label amount will be deducted from your total refund if you use the shipping label we create for you. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
4. There is no need to use the original packaging when returning your hair extensions. Simply make sure the hair extensions are neatly placed in the netting and use plastic packaging.
*After Exchanges or Returns are approved, the shipment needs to be made within 7 days, once this period has expired, we will consider the exchanges & return canceled.
Return Address:
Recipient Name: Grace Tong
Country: China
City and Postal Code: 266041 QINGDAO
Address:Xinliantiandi Jiushui Road, Licang District, Qingdao, China
Mobile Number: +86 17853242552
*Any return or exchange must be notified to service@endaringhair.com and comply with our return and exchange policy. Returns or exchanges that are not notified or do not comply with the policy will be considered 'disputed' products. Once a product is classified as 'disputed,' the return or exchange service will be terminated. The customer will be responsible for all costs associated with the 'disputed' product.

 

Order Change & Cancellation

Our team gets started as soon as an order is placed. Before placing your order, please carefully consider all the details at checkout.

  • Order is under processing.

If you realize you meant to get a different set or you don't need the product at this moment, please contact our customer service within 24 hours-48 hours after your place your order, or we will be unable to accomodate to any change or cancellation.

  • Order has been shipped.

If your order has been shipped out when you want to make any changes or require a cancellation, here are some possible next steps for you to take.

    • Order Change
  • You can reorder the set you want to buy. Once you receive the original order you can contact us for the return and we will issue your full refund after we get the returned parcel. It is pretty quick and simple. Please do not reject the package directly,  or it will generate shipping fee and taxes. Contact us for our warehouse address for the return.
    • Order Cancellation
  •  If you decide you no longer want the order after it's been shipped out. You can hold up for the order to arrive, then email us and let us know that you would like the warehouse address for the return. Once we receive the order, your full refund will processed back to your original payment method within 1-2 business days.