Shipping
Free Shipping To Select Areas
We offer free international shipping (shipping fee:$0 USD) on most of the orders via DHL or FedEx with express shipping, with delivery time ranging from 3 to 7 business days depending on your location. Please refer to the checkout page for shipping times.
1. Due to the geographical uniqueness of certain regions, we may apply additional shipping charges. Please refer to the checkout page for details.
2. Endaring Hair is NOT able to ship to the following countries due to shipping complications: Spain, Brazil, Montenegro, Egypt, Croatia.
3. Free worldwide shipping on Endaring Accessories over $79 USD.
If the order value is less than $79 USD, we will charge a $30 USD shipping fee.
Worldwide shipping and free returns are not available when purchasing the entire accessories collection separately.
For addresses classified as remote areas by DHL or FedEx, the customer will bear the excess for orders with shipping costs exceeding $25. If this happens, we will contact you via our email service@endaringhair.com
Processing Time
It will take 2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Once your order ships, you will receive an e-mail with a tracking link, which may take up to 12–48 hours to update. If you haven't received your shipping confirmation email, please check your junk/spam or promotions folders.
Package Loss, Damage
All the packages are shipped directly from our factory, coming with tracking and delivery confirmation. We cannot be held responsible for the performance of the carriers. Still, we will assist our customers with any damage or loss in third-party shipping services, feel free to contact us through email at service@endaringhair.com. To further investigate this issue, please contact the couriers at your earliest convenience.
P.O. box, Military Base
Military addresses (APO, FPO) and PO Boxes cannot be delivered. Please include a physical address at the time of checkout.
Wrong address Disclaimer
The buyer has to ensure that the shipping address is entered correctly. We do our best to expedite processing and shipment dates, therefore there is only a brief window of opportunity to cancel, change, or change the address of your transaction. Please contact us at info@endaringhair.com as soon as possible if you wish to cancel your order or modify your mailing address.
If our team is unable to cancel your order, you may return it to us once it has been received. After it is returned to our warehouse, we will either reship it to the right location or refund your money in full.
Taxes
Orders shipped may be subject to customs fees and import taxes applied when the package reaches the destination nation. We are not liable for any tariffs or taxes, even though we typically declare the hair as "Synthetic Hair" with a very low value to help avoid taxes (UK orders will be declared as "Real Human Hair"). For additional information on customs regulations, please kindly get in touch with your local customs office.
Delivered but Not Delivered
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Check with Household Members and Neighbors
Most carriers deliver packages to the address provided on the shipping label, not necessarily to the named recipient. Please check with household members, as someone may have accepted the package for you. We also advise checking with your neighbors to see if they have received it on your behalf. -
Inspect Your Mailbox and Any Safe Drop Areas
The tracking information typically specifies where the package was delivered (e.g., mailbox, front door, etc.). However, we recommend checking all potential delivery spots around your home, including your mailbox and any designated safe drop areas, to ensure it wasn’t placed elsewhere.
What is a Safe Drop?
A safe drop refers to areas around your property where the carrier may have left the package in a more secure location, such as your porch, near the garage, or a backyard entrance. -
For Business Addresses – Check with Security, Mailroom, or Front Desk
If your package was delivered to a business address, there’s a possibility it was received by someone else, especially in large buildings with multiple tenants. Please inquire with the security team, mailroom, or front desk to see if anyone accepted the package on your behalf. -
For Apartment Buildings – Contact Security or Concierge
In apartment buildings, packages are often delivered to the building’s concierge or security desk, rather than directly to your door. Please check with your building's front desk or management office to confirm if they have received the package. -
Reach Out to the Shipping Carrier
If you still cannot locate your package, please contact the shipping carrier for any further details or updates regarding the delivery. -
Allow 24–48 Hours for Delivery
Occasionally, carriers may mark packages as delivered prematurely. If you haven’t received your order, please wait 24–48 hours, as the package may arrive later or the carrier may update the delivery status.
We understand that selecting the matched color from a screen can be challenging, therefore we are glad to accommodate exchanges and returns within 14 days after you receive your order. And there is no restocking fee.
Only products that have not been opened, worn, or tampered with are eligible for returns and exchanges.
A tester piece will be included with every set of Clip-In hair extensions, this piece can be taken out to see if the color is a good fit. Please note that the tester is part of the whole package and must be returned with your order for a refund or exchange in its original condition.
Please note that any opened items are not eligible for exchange or return, considering hygiene and public safety.
Exchanges
Notes: Due to the special nature of the product, we are unable to offer exchanges for single pieces.
We have a simple exchange process.
1. Email us for our warehouse address, then send us the unopened Endaring product you currently have.
2-1：For Free Exchange Countries (Applicable to first time exchanges only):
Let us know what you'd like in exchange, and we'll get you set up with an exchange shipping label and a new order.
*If there are multiple exchanges involved, you are responsible for all incurred expenses.
3. Once we receive and inspect the order you ship back to us, we will arrange the shipment for your exchange.
*If you prefer an exchange for a lower-value item, we will issue a partial refund to your original payment account.
*If you want to exchange your prior order for a higher-value item, our team will get in touch with you to arrange for the payment.
Returns
The return process is as easy as 1 2 3. INITIATE A RETURN
1. Email us your order number and let us know that you would like the shipping address for the return.
2. Ship the item back to us and email us the tracking number
3. We will issue your refund to your original payment method within 1-2 business days after we receive and inspect the product. The shipping label amount will be deducted from your total refund if you use the shipping label we create for you. If you are using your own shipping label, we recommend that you send your package with tracking included, as we cannot take responsibility for lost returns.
*Exchanges & Returns need to be made within 7 business days, once this period has expired, we will consider the exchanges & return canceled.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds
The majority of banking institutions will process the return in an average of 3-5 business days, some could take even longer. Before contacting us, please allow up to 7 working days for the procedure. We advise getting in touch with your credit card company for additional details.