Shipping policy

Free Shipping To Select Areas

We offer free international shipping(shipping fee:$0 USD) on most of the orders via DHL or FedEx with express shipping, with delivery time ranging from 3 to 7 business days depending on your location. Please refer to the checkout page for shipping times.

1. Due to the geographical uniqueness of certain regions, we may apply additional shipping charges. Please refer to the checkout page for details.

2. Endaring Hair is NOT able to ship to the following countries due to shipping complications: Brazil, Egypt, Croatia, Türkiye.

3. Free worldwide shipping on Endaring Accessories over $79 USD.

If the order value is less than $79 USD, we will charge a $30 USD shipping fee.

Worldwide shipping and free returns are not available when purchasing the entire accessories collection separately.

For addresses classified as remote areas by DHL or FedEx, the customer will bear the excess for orders with shipping costs exceeding $25. If this happens, we will contact you via our email service@endaringhair.com

Endaring Pro does not provide free shipping services; customers will be responsible for any actual shipping fees.

Processing Time

It will take 2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays.  Once your order ships, you will receive an e-mail with a tracking link, which may take up to 12–48 hours to update. If you haven't received your shipping confirmation email, please check your junk/spam or promotions folders.

Package Loss, Damage

All the packages are shipped directly from our factory, coming with tracking and delivery confirmation. We cannot be held responsible for the performance of the carriers. Still, we will assist our customers with any damage or loss in third-party shipping services, feel free to contact us through email at service@endaringhair.com. To further investigate this issue, please contact the couriers at your earliest convenience.

P.O. box, Military Base

Military addresses (APO, FPO) and PO Boxes cannot be delivered. Please include a physical address at the time of checkout.

Wrong address Disclaimer

The buyer has to ensure that the shipping address is entered correctly. We do our best to expedite processing and shipment dates, therefore there is only a brief window of opportunity to cancel, change, or change the address of your transaction. Please contact us at info@endaringhair.com as soon as possible if you wish to cancel your order or modify your mailing address. 
If our team is unable to cancel your order, you may return it to us once it has been received. After it is returned to our warehouse, we will either reship it to the right location or refund your money in full.

Taxes

Orders shipped may be subject to customs fees and import taxes applied when the package reaches the destination nation. We are not liable for any tariffs or taxes, even though we typically declare the hair as "Synthetic Hair" with a very low value to help avoid taxes (UK orders will be declared as "Real Human Hair"). For additional information on customs regulations, please kindly get in touch with your local customs office.

For any questions, please feel free to contact us: service@endaringhair.com.

Delivered but Not Delivered

We strongly require customers to personally sign for the package. We will not be held accountable for any loss of packages left in a designated location at the customer's authorization (without direct face-to-face receipt by the customer).

All shipments from us include tracking with delivery confirmation. If the tracking information indicates that your package has been delivered to your address, but you have not received it, please follow these steps to locate your order.

  1. Check with Household Members and Neighbors
    Most carriers deliver packages to the address provided on the shipping label, not necessarily to the named recipient. Please check with household members, as someone may have accepted the package for you. We also advise checking with your neighbors to see if they have received it on your behalf.
  2. Inspect Your Mailbox and Any Safe Drop Areas
    The tracking information typically specifies where the package was delivered (e.g., mailbox, front door, etc.). However, we recommend checking all potential delivery spots around your home, including your mailbox and any designated safe drop areas, to ensure it wasn’t placed elsewhere.
    What is a Safe Drop?
    A safe drop refers to areas around your property where the carrier may have left the package in a more secure location, such as your porch, near the garage, or a backyard entrance.
  3. For Business Addresses – Check with Security, Mailroom, or Front Desk
    If your package was delivered to a business address, there’s a possibility it was received by someone else, especially in large buildings with multiple tenants. Please inquire with the security team, mailroom, or front desk to see if anyone accepted the package on your behalf.
  4. For Apartment Buildings – Contact Security or Concierge
    In apartment buildings, packages are often delivered to the building’s concierge or security desk, rather than directly to your door. Please check with your building's front desk or management office to confirm if they have received the package.
  5. Reach Out to the Shipping Carrier
    If you still cannot locate your package, please contact the shipping carrier for any further details or updates regarding the delivery.
  6. Allow 24–48 Hours for Delivery
    Occasionally, carriers may mark packages as delivered prematurely. If you haven’t received your order, please wait 24–48 hours, as the package may arrive later or the carrier may update the delivery status.

*If your package was delivered to an incorrect address, we recommend contacting the residents at that address to see if they can assist in receiving the package on your behalf.